Service Support
Pre-sales Service
Communication details
01. Precise Demand Research: The Sales Manager conducts on-site inspections, combining insights from customers' electricity usage scenarios with industry standards to tailor a customized demand analysis report.
02. Customized Technical Solutions: Our technical team provides energy efficiency optimization recommendations based on customer needs, delivering an actionable plan within 3 business days.
03. Agreement Signing: Clearly define the project's commercial terms and technical specifications, ensuring compliance and guaranteeing performance.
In-sales Service
Engineering Design
01. Technology Empowerment: A professional team provides comprehensive product information services to help customers make informed decisions.
02. Transparent Production: Open key production stages, submit weekly progress reports with visuals and text, and enable customers to remotely oversee manufacturing.
03. Professional Logistics: We use shockproof packaging and GPS tracking, and for large equipment, a dedicated escort engineer accompanies the shipment throughout the entire journey. Upon delivery, we also offer a pre-installation site inspection service to ensure everything is ready for seamless setup.
After-sales service
Delivery and Maintenance
01. Rapid Response: Technical support available within 2 hours of a fault, with a solution delivered within 24 hours (48 hours for remote areas). We also offer priority allocation of backup equipment.
02. Proactive Maintenance: One free preventive inspection in the first year, plus lifetime technical documentation tracking services.
03. Safety Assurance: In the event of a major incident, a Tier-3 emergency response mechanism is activated (from on-site team → regional team → headquarters expert group). For incidents involving casualties, local power grid emergency units will be immediately coordinated, and a dedicated task force will be established within 4 hours.
Service Commitment
Service Commitment
Kehua promises: Centered on comprehensive lifecycle management of power equipment, we provide end-to-end support—from solutions to operations and maintenance—ensuring both your electricity safety and operational efficiency.
End-to-end quality control
Strictly adhering to the ISO 9001 system, we conduct comprehensive quality inspections across all 86 process steps—from silicon steel sheet selection to vacuum oil filling—while also establishing 28 critical quality control points at key stages. This rigorous approach ensures that core parameters such as no-load loss and temperature rise consistently exceed national standards by more than 15%.
Precision Delivery + Technology Support
National key projects are prioritized for production scheduling and equipped with an ERP progress-tracking system, achieving a on-time delivery rate of 99.5%. We offer "1+1" technical services—comprising 1 installation guidance engineer and 1 commissioning expert—guaranteeing continuous trial operations for up to 72 hours until performance standards are met.
Full-Cycle Value Services
Offer pre-sales customized energy efficiency optimization solutions, provide open video inspections of critical production stages during the sales process, and deliver two free preventive inspections (including partial discharge testing) in the first year after sale, along with lifelong technical documentation support.
National Service Hotline: +86-0757-86689888
Sales Number: +86139 2507 6888(WeChat, same number)
Job Posting Number: +86139 2950 1888(WeChat, same number)
Procurement phone:+86 139 2596 5688(WeChat, same number)
After-sales phone:+86 139 2856 0888(WeChat, same number)
Email:kehuatimes@163.com
Complaint email:13926023888@139.com
Address: No. 2 Xingye East Road, Shishan Town, Nanhai District, Foshan City, Guangdong Province, China
Kehua Power Official Account
Transformer Spot Market
Kehua Power's Douyin Account
Kehua Power Video Account